FAQs
Frequently Asked Questions
What is ZIVO?
ZIVO is a curated online store that brings together practical, everyday products designed to make daily life simpler and more convenient. We carefully select products from trusted suppliers and deliver them directly to customers across India.
Where do you ship?
We currently ship across most locations in India. If your PIN code is serviceable, you'll be able to place an order during checkout.
How long does delivery take?
Most orders are delivered within 5–10 business days, depending on your location and courier availability. During holidays or high-demand periods, delivery may take a little longer.
How can I track my order?
Once your order has been shipped, you'll receive a tracking link via email or SMS (where available), so you can follow your package until it arrives.
Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available for eligible PIN codes. Availability is shown during checkout.
Can I return a product?
If you receive a damaged, defective, or incorrect item, please contact our support team within the time mentioned in our Return Policy. We'll review your request and help resolve it as quickly as possible.
Please note that some products may not be eligible for return due to hygiene or supplier policies. Refer to our Return Policy for complete details.
Can I cancel my order?
Orders can usually be cancelled before they are processed for shipping. Once an order has been dispatched, cancellation may no longer be possible.
What if I receive a damaged or wrong product?
We're sorry if that happens. Please contact our support team with your order number and clear photos of the item and packaging. We'll investigate and work toward a suitable resolution.
Are your products covered by a warranty?
Warranty availability depends on the individual product and supplier. If a product includes a warranty, it will be clearly mentioned on its product page.
Are the product images accurate?
We strive to display products as accurately as possible. However, slight differences in colour, packaging, or appearance may occur due to lighting, screen settings, or supplier updates.
How can I contact ZIVO?
If you have any questions about your order or need assistance, you can reach us through our Contact page or by using the support details provided on our website. Our team will get back to you as soon as possible.
Is shopping on ZIVO secure?
Yes. We use secure payment gateways and industry-standard security measures to help protect your personal and payment information during checkout.
Why should I shop with ZIVO?
At ZIVO, we focus on discovering useful products that solve everyday problems. We aim to provide a smooth shopping experience with clear product information, secure payments, responsive support, and carefully selected products—all in one place.
I have another question.
We're always happy to help. If you can't find the answer you're looking for, please reach out through our Contact page and our support team will assist you.