Shipping & Returns

Shipping & Returns

At ZIVO, we want your order to reach you smoothly and exactly as expected. If something doesn't look right when your order arrives, we're here to help.

We've kept our shipping and returns policy simple so you know exactly what to expect.

Shipping

How quickly do we process orders?

Once your order is successfully placed, we generally process and prepare it for dispatch within 1–2 business days.

During holidays, high-order periods, or unexpected circumstances, processing may occasionally take a little longer.

When will my order arrive?

After dispatch, your order is generally expected to arrive within 8–10 business days.

This is an estimated delivery timeframe. Actual delivery can vary depending on your location, courier operations, weather, public holidays, and other factors outside our control.

We'll always do our best to get your order moving as quickly as possible.

Is there a shipping fee?

Yes. A flat ₹100 shipping fee applies to orders unless a different charge is shown at checkout.

A Small Note About Shipping

We're building ZIVO with a simple idea: bring useful products to you while keeping the shopping experience clean, thoughtful, and reliable.

As a growing independent brand, we currently ask for a small ₹100 contribution toward delivery costs rather than quietly building the entire shipping expense into our product prices.

It's a small amount, but it helps us continue bringing new products to ZIVO while keeping our pricing as transparent as possible.

Thank you for supporting a growing Indian brand. It genuinely means a lot to us.

Will I receive tracking information?

Where tracking is available, we'll share the tracking details once your order has been dispatched.

Please note that courier tracking can sometimes take a little time to update after dispatch.

Something Wrong With Your Order?

Don't worry — if your order arrives damaged, defective, incorrect, or with an item missing, please get in touch with us and we'll review it with you.

To help us understand exactly what happened, we require an unboxing video for these types of claims.

Why do we need an unboxing video?

An unboxing video allows us to see the condition of the package and product from the moment it is opened. It helps us verify what happened during delivery and resolve genuine issues fairly.

For the best chance of a quick resolution, your video should clearly show:

  • The package before it is opened

  • The complete opening of the package

  • The product received

  • Any damage, defect, missing item, or incorrect product

Claims involving damage, missing items, incorrect products, or package-related issues without an unboxing video may not be eligible for a replacement or refund.

If We've Made a Mistake

If, after reviewing your request and the available evidence, we determine that the issue was caused by an error in fulfillment or another eligible issue, we'll work with you to find an appropriate solution.

Depending on the situation and product availability, this may include:

A replacement of the affected product
or
A refund, where applicable.

Our goal is to handle genuine issues fairly and make the process as straightforward as possible.

Changed Your Mind?

We understand that plans can change.

However, returns aren't automatically accepted simply because you no longer want the product, ordered the wrong product, or changed your mind after receiving it.

If you'd like to request a return for a reason other than a product or fulfillment issue, contact us before sending anything back. We'll review your request based on the product and applicable return conditions.

Before You Send Anything Back

Please don't send a product back without contacting ZIVO first.

If your return request is approved, we'll provide you with the appropriate return instructions.

Products sent back without prior approval may not be accepted or processed.

Please Check Your Delivery Details

When placing your order, please make sure your:

  • Name

  • Phone number

  • Address

  • PIN code

  • Other delivery details

are correct.

If an order cannot be delivered because the information provided at checkout is incorrect or incomplete, additional shipping or reshipment charges may apply where applicable.

Once an order has been dispatched, we're not always able to change the delivery address.

Delivery Delays

We work with courier and logistics partners to deliver your order, but some delays can happen due to circumstances outside our reasonable control.

These may include courier delays, weather conditions, public holidays, transportation disruptions, incorrect delivery information, or other unforeseen circumstances.

If your order is experiencing a delivery issue, contact us and we'll do our best to help you with the available information.

How to Contact Us

If there's a problem with your order, please reach out to us with:

Your order number
A short description of the issue
Photos or videos showing the issue
Your unboxing video, where applicable

The more information you provide, the easier it is for us to understand what happened and assist you.

Please wait for our instructions before returning any product.

One Last Thing

We believe a good shopping experience should be simple and transparent.

So, if everything arrives as expected, enjoy your ZIVO purchase.

And if something genuinely goes wrong, let us know — we'll review it and help where we're able to.

Please note that this policy does not limit any rights or remedies available to you under applicable Indian law.

ZIVO
Smart Solutions. Better Living.